Terms and conditions

The service is provided by AI-Studio, trading name of Contento GCV, company number BE 0715.660.258, with its registered office at Oude Leuvensestraat 77 box 3, 3300 Tienen, Belgium (hereinafter “AI-Studio”). Contact: hello@ai-studio.be.

These terms apply to every agreement between AI-Studio and the customer: the business that creates an environment on ai-ai-ai.ai (hereinafter “the customer”). By creating an account and ticking the box during sign-up, the customer accepts these terms and the data processing agreement, which forms an integral part of them.

The customer's own terms and conditions do not apply unless AI-Studio expressly accepts them in writing. The service is intended for businesses, not for consumers.

Through aiaiai, the customer's employees can record videos of their work. Artificial intelligence extracts the steps, tools, decision points and exceptions. The AI assistant Hannah asks follow-up questions, in the browser or by phone. The result is procedures, a knowledge base and an automation score per process, which the customer can export.

AI-Studio may further develop the service and add, change or discontinue features, provided the core functionality is not materially reduced during a current paid period.

• The person who creates the environment becomes its administrator and declares that they are authorised to bind the customer.
• The customer is responsible for the users it invites, for keeping login details confidential and for all activity within its environment.
• The customer reports any misuse or suspected unauthorised access immediately to hello@ai-studio.be.

A new environment starts with a free 30-day trial period. There is no payment obligation during the trial period.

Prices for use after the trial period are communicated on the website or in a separate quotation. [To be completed: term, invoicing method, payment term, renewal and consequences of non-payment.]

[To be completed: what happens to the environment and the data when the trial period ends without the customer taking out a paid subscription.]

The customer and its users use the service solely to capture the customer's work processes, and not:

• to assess, rank or covertly monitor individual employees;
• to record people without their knowledge;
• to upload unlawful, infringing or harmful content;
• to circumvent the security of the service or disrupt its operation.

In the event of a serious breach, AI-Studio may suspend access, after prior notice where reasonably possible.

The customer remains the owner of its data: recordings, answers and the procedures, knowledge base and scores derived from them. For personal data in its environment, the customer is the controller and AI-Studio the processor; the arrangements for this are set out in the data processing agreement. How AI-Studio itself handles personal data is described in the privacy notice.

The customer ensures that it has a valid legal basis for the recordings and that its employees are properly informed in advance.

An administrator can export all company data and delete the company at any time.

The procedures, answers, knowledge base items and automation scores are generated with the help of artificial intelligence. They may be incomplete or inaccurate. That is why they are reviewed and validated by employees. The customer remains responsible for the use it makes of the output. An automation score is an estimate, not a guarantee of results or time savings.

The software, design and trade marks of aiaiai remain the property of AI-Studio or its licensors. For the duration of the agreement, the customer receives a non-exclusive, non-transferable right of use. The customer's data and output remain the customer's, and the customer may use them freely, including to build its own AI agents.

AI-Studio makes reasonable efforts to keep the service available and secure, but does not guarantee uninterrupted or error-free operation. Planned maintenance is announced in advance where possible. Support is provided via hello@ai-studio.be. [To be completed: any commitments on availability or response times.]

AI-Studio is only liable for damage that results directly from a failure to meet its obligations. It is not liable for indirect damage, such as loss of profit, loss of data the customer did not export itself, or damage resulting from decisions based on AI output. [To be completed: maximum amount of liability.] This limitation does not apply in cases of wilful misconduct or fraud.

[To be completed: subscription term, tacit renewal and notice period.] The customer can delete its environment at any time. At the end of the agreement, the customer can first export its data; it is then deleted in accordance with the data processing agreement.

AI-Studio may amend these terms. Material changes are communicated to administrators at least [period to be completed] in advance. A customer who does not agree may terminate the agreement before the change takes effect.

These terms are governed by Belgian law. Disputes fall under the exclusive jurisdiction of the courts of the judicial district of Leuven.